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Key Responsibilities:

Operational Leadership

• Develop, implement, and monitor housekeeping policies, procedures, and standards to maintain world-class cleanliness and comfort.

  
  

• Manage daily operations of the housekeeping department, including room cleaning, laundry, public area maintenance, and special project cleaning.

  
  

• Coordinate with other departments (Front Office, Maintenance, Food & Beverage, etc.) to ensure seamless guest experiences.

  
  

• Oversee inventory management, procurement, and cost control of cleaning supplies, amenities, linens, and uniforms.

  
  

Staff Management & Training

• Recruit, train, and mentor housekeeping managers, supervisors, and team members to ensure efficient performance and professional development.

  
  

• Conduct regular performance reviews and implement incentive programs to boost morale and retention.

  
  

• Maintain optimal staffing levels based on seasonal tourism demand and occupancy forecasts.

  
  

Quality & Guest Satisfaction

• Conduct routine inspections of guest rooms and public spaces to ensure cleanliness and presentation meet or exceed brand standards.

  
  

• Respond promptly to guest feedback, service recovery issues, and VIP requirements.

  
  

• Lead initiatives for sustainability, hygiene, and eco-friendly housekeeping practices.

  
  

Budget & Reporting

• Develop and manage the annual housekeeping budget, including labor, supplies, and capital expenses.

  
  

• Analyze operational metrics (cost per occupied room, productivity, guest satisfaction scores) and recommend improvements.

  
  

• Prepare and present periodic performance reports to senior management.

  
  

Health, Safety & Compliance

• Ensure all housekeeping activities comply with local health, sanitation, and safety regulations.

  
  

• Implement hygiene and infection control protocols, especially in high-traffic tourism environments.

  
  

• Oversee preventive maintenance and deep-cleaning schedules to protect the property’s assets.

  
  

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.

  
  

• 8–10 years of progressive experience in housekeeping management, with at least 5 years in a senior leadership role as Director of Houskeeping within the tourism or hospitality sector (e.g., resort, luxury hotel, cruise, or theme park).

  
  

• Strong understanding of tourism operations, guest expectations, and international cleaning standards.

  
  

• Proven ability to manage large teams and multi-site housekeeping operations.

  
  

English / German Language