<p><strong>Publication date:</strong> Jul 01, 2025, 11:28AM</p><p><strong>Purpose of the job</strong></p> <p>Developing and animating Orange base through rewards (Points program, Non telco platform) across all market segments, to enhance loyalty and decrease churn rate.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Duties and responsibilities</strong></p> <p> </p> <p> </p> <ol><li>Manage and grow a partnership network, as well as setting up new agreements and contracting with 3rd parties.</li><li>Experience in managing projects and ability to interact at all levels of management internally (with multiple teams) and externally.</li><li>Ability to uphold and improve existing processes relating to invoicing / payments of 3rd parties, as well as customer complaint management.</li><li>Ability to create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.</li><li>Ability to Initiate on going loyalty promotions, events and gifts tested and validated operationally prior to and post proposition launch.</li><li>Work with research and Shops representatives and back-office teams to identify program members feedback on any new proposition or offer launched either by Orange or its competition.</li><li>Gather relevant sales, operational, customer results post launch.</li><li>Develop and produce regular analytical reports and dashboards to ensure proper management of the program budget and other resources. </li><li>Collaborative working with all related teams within and outside Orange to authenticate the overall customer experience end to end before launching any initiative.</li><li>Create clear traceable Loyalty propositions and activities to help measure and maintain customer satisfaction and brand loyalty.</li><li>Design and maintain operational processes that enhance the experience of members of the Loyalty Programs and raise their satisfaction.</li></ol> <p> </p> <p> </p> <p><strong>Job specification</strong></p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Education</p> <p> </p> <p> </p> <p> </p> <p> </p> <ul><li>Bachelors degree from a recognized university in one of the following fields: Business Administration, Marketing or Engineering.</li></ul> <p> </p> <p> </p> <p> </p> <p> </p> <p>Experience</p> <p> </p> <p> </p> <p> </p> <p> </p> <ul><li>0-2 years of experience in the telecommunications industry or in a Marketing position.</li></ul> <p> </p> <p> </p> <p> </p> <p> </p> <p>Skills and abilities</p> <ol><li>Very good English both spoken and written.</li><li>Very good computer skills.</li><li>Strategic and concept development skills.</li><li>Negotiation and communication skills.</li><li>Customer centric person.</li><li>Team working spirit.</li><li>High attention to detail and quality focus.</li><li>Networking - builds relationships, able to work collaboratively across the organization and with external partners.</li><li>Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.</li></ol><p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>