Publication date : Jan 08, 2026, 12:00AM
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the roleTechnical Owner
Overview
At Orange Cyberdefense Egypt, we are building a dedicated team for one of our major worldwide tobacco customers.
We’re looking for a Technical Owner who combines deep technical knowledge with strong leadership and customer engagement skills. This role acts as the technical focal point for the customer, ensuring operational excellence and driving continuous improvement.
Responsibilities
Technical Leadership
Serve as the primary technical point of contact for the customer, ensuring alignment between technical operations and business objectives.
Oversee and guide L1 and L2 engineers in troubleshooting, configuration, and incident resolution.
Validate and approve complex changes, upgrades, and migrations before implementation.
Customer Engagement
Maintain close communication with customer stakeholders, providing regular updates on incidents, changes, and service performance.
Participate in governance meetings and present technical reports, RCA findings, and improvement plans.
Act as a trusted advisor, recommending enhancements to network and security infrastructure.
Operational Excellence
Monitor and ensure adherence to SLAs for incident, change, and problem management.
Drive root cause analysis for major incidents and implement preventive measures.
Coordinate with vendors for advanced troubleshooting, patches, and hardware replacements.
Project & Change Management
Lead technical aspects of infrastructure projects and ensure successful delivery.
Assess risks for proposed changes and ensure compliance with change management processes.
Mentorship & Knowledge Sharing
Mentor team members, promote best practices, and conduct technical workshops.
Contribute to documentation of SOPs, network diagrams, and operational guidelines.
Continuous Improvement
Identify opportunities to optimize performance and reliability of network and security systems.
Stay updated on emerging technologies and recommend adoption where applicable.
About youEducation:
Bachelor’s degree in Computer Science, Network Engineering, or a related field (or equivalent experience).
Experience:
Minimum 6+ years of hands-on experience in network and security engineering.
Proven expertise in:
FortiGate Firewalls ,Manager and Analyzer
F5 Load Balancers
Ivanti Secure Access
Cisco Networking (Switches, Routers, Wireless Controllers, Meraki) and Fortigate SD-WAN are a plus
Skills:
Strong technical troubleshooting and problem-solving skills.
Excellent communication and presentation skills for customer-facing interactions.
Ability to lead technical discussions and manage escalations effectively.
Strong ownership, accountability, and decision-making capabilities.
Fluent in English (writing and speaking).
Certifications (Highly Desirable):
CCNP or higher (CCIE preferred)
F5 LTM
Fortinet NSE 7 or above
Additional certifications such as ITIL for process management are a plus.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.
