• Smooth launch of New / Existing products at customer end for Topcoat
• Drive for complexity reduction in Process and Product portfolio
• Achieve efficiency by improving profitability of exiting products.

Main Tasks

• Provide all information regarding customer requirement to Lab before development of new product.
• Plan & ensure completion of all the validation tests and availability of results, prior to start of trials.
• Coordinate between Mangalore team as well as customer for successful launch of new products & colors, as per customer expectation.
• Coordinate with Lab, KAM and relevant departments for reducing complexity in product portfolio and any Product approval process
• Work closely with Lab & Regional teams for generation of ideas for cost optimization, validation and implementation.
• Support regular Technical service personnel on chronic line issues.
• Regular updates/ information on customer and competition
• Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio.
• Follow safe work practices as per BASF or customer norms, whichever is stringent.
• Recommend & support color harmony improvement at customers end.
• Ensure timely submission of reports to customer in case of Non-conformity and any other line issues, in coordination with QA.
• Attend regular Monthly meeting with customers and support to close major and chronic issues.
• Coordinate between Lab & customer to resolve Field complaints, if any.

Minimum Education and Qualification Required for the Position

• Professional Qualification (Degree / PG Diploma) in Paint Technology.
• Working Experience: 10 ~ 12 years
• Technical & Professional Knowledge: Able to build relationship with customers, Product knowledge, Knowledge on Color, Application techniques

Travel required for the position: Based on requirement