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Business Descriptor 
 
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.

Job Introduction

The Retail Banking environment has witnessed a sea change with aggressive marketing strategies adopted by competition both in retail liability and asset segments. Increased customer awareness has also resulted in demands for superior service and greater product offering differentiation. In the face of aggressive competition, increasing market share will require a sharply focused approach to Retail Banking, and the skill to sustain a high topline growth in a falling interest rate regime whilst maintaining a high portfolio quality and controlling costs to increase employee productivity. This is a feeder channel to the bank’s future.

Principal Responsibilities

• To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
• To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
• To ensure the KYC/AML norms of the bank are complied with at all times.
• To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
• To maintain call reports and MIS as required
• To respond to CEP complaints in a timely manner and to customer satisfaction
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operationof financial markets

Role Requirements / Education Qualifications / Certifications / Experience:

• Graduate with 2 to 5 years of work experience.

 
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Issued by The Hongkong and Shanghai Banking Corporation Limited, India