<p><strong>Publication date:</strong> Dec 04, 2025, 12:00AM</p>Orange Business is here!<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>About us<p class="MsoNormal" style="margin-bottom:0in;">Join us at Orange Business!</p><p class="MsoNormal" style="margin-bottom:0in;">We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><p class="MsoNormal" style="margin-bottom:0in;">Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.<o:p></o:p><o:p></o:p></p>About the role<p><p style="color:#515151;font-family:Times New RomanTimes New Roman;font-size:16px;12.0pt;margin:0in;"><strong><u>Job Responsibilities</u></strong></p><p style="color:#515151;font-family:Times New RomanTimes New Roman;margin:0in;"><span style="font-size:16px;12.0pt;">To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,</span><span style="font-size:16px;9.0pt;"></span><span style="font-size:16px;12.0pt;">you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Contact Center Solution</span></p></p></p>About you<p><p style="color:#515151;font-family:Times New RomanTimes New Roman;font-size:16px;12.0pt;margin:0in;"><strong><u>Job Responsibilities</u></strong></p><p style="color:#515151;font-family:Times New RomanTimes New Roman;margin:0in;"><span style="font-size:16px;12.0pt;">To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,</span><span style="font-size:16px;9.0pt;"></span><span style="font-size:16px;12.0pt;">you will be responsible for providing technical solutions to meet the various needs of our customer. Your involvement will be in full-life cycle of an implementation project, while interacting closely with the team & customer to meet specific needs throughout the project. Ensure technical lead for the Design, deployment, and operational support of Cisco Contact Center Solution</span></p><p style="color:#515151;font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;margin:0in;"></p><p style="color:#515151;font-size:16px;9.0pt;margin:0in;"><span style="font-family:Times New RomanTimes New Roman;"><strong>Key Job Requirement & responsibilities-</strong></span><span style="font-family:Times New Roman"Times New Romancalibri";"><strong>Design, BUILT and Operation</strong></span></p><ul><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanCalibri;font-size:16px;9.0pt;"><strong>NICE CXOne</strong></span><ul><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">ACD</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Omnichannel Routing</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Proactive Engagement</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Digital Channels</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Reporting and Analytics</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Quality and Performance Management</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Develop IVR application consuming Web APIs</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Custom Gadget development, modification agent desktop layouts custom screen popup</span></li></ul></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanCalibri;font-size:16px;9.0pt;"><strong>Cisco Webex Contact Center</strong></span><ul><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Develop IVR applications using flow designer</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Develop IVR application consuming Web APIs</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Custom Gadget development, modification agent desktop layouts custom screen popup</span></li></ul></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Troubleshooting: Knowing how to collect data, troubleshoot common issues (e.g., agent desktop disconnects, call recording issues), and debug system components.</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Analyze and Interpret business requirements to identify risks and design appropriate solutions</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Collaborate with project team members to provide input, take scope of work and design specification</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Produce HIGH- & Low-Level Design documents</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Coordinate Customer Acceptance Testing</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Development of monitoring tool for contact center & Recording Eco system</span></li><li style="color:#515151;margin-bottom:0;margin-top:0;vertical-align:middle;"><span style="font-family:Times New RomanTimes New Roman;font-size:16px;9.0pt;">Development automation tools which reduce human intervention, save effort and improve availability of product.</span></li></ul></p></p> <p><p style='font-size:16px'></p></p></p>What we offer<p><p style=font-size:16px;16px><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p></p></p>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>