• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Responsible for maintaining and upkeep of all desk records and registers.
• Empowered to take decisions related to all internal, external guest requests, guest delight and situation handling.
• KEY OPERATIONAL RESPONSIBILITIES

Financial- 

• To ensure desk telephones are used only to make official calls.
• To ensure back of the house stationery is used judicially without any wastage.

Operational-

• Ensures high levels of promptness and clarity in receiving and conveying of messages.
• Ensure lost and found procedure is adhered to and all items stored are recorded.
• Update arrival time, departure time and profile remarks to all supervisors, associates, supervisors.
• To inform VIP arrivals to assistant managers and assistant executive housekeeper.
• To have high level of administrative accuracy.
• To ensure all calls landing at desk area are recorded.
• Assists in filing and updation of records.
• Complete understanding of the computer system.
• Responsible for key control and issue.
• Coordinates the movements of contractors within the hotel.
• Ensures that all guest complaints and requests are dealt promptly and efficiently

• Adheres to hygiene standards.
• Follows environmental issues.
• Must be thorough on fire and safety procedures.
• Ensures that personal grooming is adhered as per standards.

Business plan /Analysis

• Analyzing all guest complaints and feedbacks.
• Should be aware of company’s business plan.

Team Management

• Ensures all the communication at desk is done in a very polite manner.
• Coordinates the movements of contractors within the hotel.

General Duty

• To maintain good working relations and coordination with all departments.
• Should have a quick response in handling of emergency situations.
• To have a complete knowledge of facilities available in-house.
• Ensures that personal grooming is adhered as per standards.

Prior experience of housekeeping operations and telephone handling with excellent communication skills.