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• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to HK Manger in order to improve departmental standards/productivity and ensures implementation of the same
• Ensures cleanliness and hygiene standards in all areas of the hotel
• Ensures adherence to company and hotel policies by all departmental employees
• Plans the organization of work within the department, including assignments, time schedules and vacations
• Ensures all relevant documentation and records are updated and complete
• Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
• Any matter which may effect the interests of Ibis Coimbatore City Centre should be brought to the attention of the Management.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

• BHM Degree/Diploma.
• Good oral and written proficiency in English.
• Minimum 2 years of experience in a similar capacity.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times