About this opportunity:

Ericsson is hiring an Incident Manager with strong knowledge of Telecom Networks (2G/3G/4G/5G) to manage end-to-end P1/P2/P3 incidents and ensure minimal service disruption. The role requires acting as the SPOC for all incidents, coordinating with technical teams, NOC, field staff, vendors, and service providers.

What you will do:

• Lead and drive high-priority incident bridges and ensure timely resolution within SLA.

  
  
  

• Communicate incident updates clearly to technical and business stakeholders.

  
  
  

• Maintain accurate incident documentation in ITSM tools.

  
  
  

• Conduct RCA, implement corrective actions, and support Problem Management.

  
  
  

• Prepare incident reports, trend analysis, and suggest process improvements.

  
  
  

• Support continuous enhancement of incident management processes and playbooks.

  
  
  

The skills you bring:

• Strong understanding of telecom network technologies (2G–5G).

  
  
  

• Solid knowledge of ITIL framework.

  
  
  

• Excellent communication, crisis management, and decision-making skills.

  
  
  

• Ability to work in 24×7 rotational shifts.

  
  
  

Key Competencies:
Crisis Management | Stakeholder Communication | Cross-functional Coordination | RCA & Problem Solving | Continuous Improvement | Resilience under Pressure

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

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Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 776548