Job Title:

Manager - Training and Enablement, Revenue Operations

Overview:

Overview of Mastercard 'Services'
'Services' leverages data, analytics, and expertise to deliver impact for our customers and partners. We go beyond protecting the transaction – empowering each interaction through data-driven innovations, products, and solutions to make commerce smarter, more personal, and more secure across the digital world. Discover more at www.mastercardservices.com/en.
The Revenue Operations team is a mid-office within Services that strives to simplify and centralize internal processes across the Sales and Revenue lifecycle, with a goal to drive higher revenue, efficiencies and compliance
Role Overview
Manager - Training & Enablement will drive operational excellence by equipping the Revenue Operations team with the knowledge, tools, and capabilities needed to drive internal process transformation across the Services Business Unit.
Key Responsibilities
- Design and execute a scalable training and enablement framework tailored to the evolving needs of the Revenue Operations function
- Develop onboarding programs, role-specific learning paths, and continuous education initiatives to support career progression and operational maturity
- Partner with subject matter experts to create and maintain training content, including quick reference guides, interactive learning modules and certification assessments
- Lead cross-functional enablement initiatives in collaboration with key stakeholders including Finance, Controllership, Risk & Compliance etc.
- Monitor and report on training effectiveness using KPIs such as adoption rates, knowledge retention, and operational impact.
- Build and maintain a robust knowledge management framework that supports both internal Revenue Operations team and external stakeholders.
- Identify gaps in process understanding and develop targeted interventions to address them
- Act as a strategic partner to Revenue Operations leadership, providing insights and recommendations on enablement priorities
- Facilitate feedback loops to continuously improve enablement offerings and address emerging needs
Qualifications
- 8+ years of experience in revenue operations and enablement
- Proven track record in designing and delivering enterprise-scale training programs.
- Strong understanding of Sales/Revenue management processes, tools and administrative workflows
- Excellent communication, project management, and stakeholder engagement skills.
- Ability to translate complex operational processes into digestible learning content.
- Experience working in large scale operations teams for global organizations
As a Manager - Revenue Assurance & Business Transformation, you are expected to:
• Develop a strong understanding of our business environment
• Engage with D&S business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
• Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
• Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
• Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
• Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes

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