Key Responsibilities

• Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud,  Fusion Sales/Service Cloud) Cloud solutions.

  
  

• Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.

  
  

• Design scalable and compliant subscription billing models tailored to business needs.

  
  

• Understanding of various integration points between Subscription Management with upstream and downstream systems

  
  

• Troubleshoot the reported issues and provide corrective actions

  
  

Qualifications & Skills

Mandatory:

• Bachelor’s degree (BE, BTech, MCA).

  
  

• Minimum 5 years’ experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ). 

  
  

• Deep Implementation/Support experience of CX processes and Subscription Management solution areas.

  
  

• Proficient in utilizing REST and SOAP APIs

  
  

• Strong analytical and problem-solving skills.

  
  

• Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

  
  

Good-to-Have:

• Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

  
  

• Redwood migration

  
  

• Excellent communication and project management skills, including stakeholder and team facilitation.

  
  

• Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

  
  

Self-Assessment Questions

1. Do I have hands-on experience implementing and supporting in Subscription Management. 
2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?
3. Have I successfully supported diverse Oracle Fusion 
4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

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