Job Summary

Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in InsuranceNow to manage changes and endorsements efficiently. This hybrid role offers a unique opportunity to work in a rotational shift environment ensuring seamless policy servicing operations. With a focus on delivering exceptional service you will contribute to enhancing customer satisfaction and operational excellence.

Responsibilities

• Manage policy servicing tasks with precision ensuring all changes and endorsements are processed accurately.
• Utilize InsuranceNow to streamline policy updates and maintain data integrity.
• Collaborate with cross-functional teams to address policy servicing inquiries and resolve issues promptly.
• Ensure compliance with company policies and industry regulations in all servicing activities.
• Provide exceptional customer service by addressing client queries related to policy changes.
• Analyze policy data to identify trends and recommend process improvements.
• Support the development and implementation of policy servicing best practices.
• Maintain detailed records of all policy servicing activities for audit and reporting purposes.
• Participate in training sessions to stay updated on industry trends and software enhancements.
• Contribute to team meetings by sharing insights and suggesting innovative solutions.
• Assist in the preparation of policy servicing reports for management review.
• Ensure timely communication with clients regarding policy updates and changes.
• Adapt to rotational shifts to provide consistent support across different time zones.

Qualifications

• Possess a foundational understanding of InsuranceNow and its application in policy servicing.
• Demonstrate strong analytical skills to assess and process policy changes effectively.
• Exhibit excellent communication skills to interact with clients and internal teams.
• Show attention to detail in managing policy data and documentation.
• Display adaptability in a hybrid work model and rotational shift environment.
• Have a proactive approach to learning and implementing new policy servicing techniques.

Certifications Required

Certification in InsuranceNow or equivalent insurance software proficiency.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.