<p><strong>Publication date:</strong> Dec 15, 2025, 12:00AM</p>Orange Business is here!<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>About us<p style='font-size:16px'>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>About the role<p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:red;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Times New RomanTimes New Roman"Times New Roman";mso-hansi-theme-font:minor-bidi;">Job Purpose:<o:p></o:p></span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Single point of contact for one or more problems<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Responsible for ownership and coordination of actions of those problems<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">To analyze root cause, identify Known Error and coordinating actions to fix the error.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">To review the Problem Trends and Planning and Driving Improvement Plan<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:red;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Times New RomanTimes New Roman"Times New Roman";mso-hansi-theme-font:minor-bidi;">Key Tasks and Responsibilities:<o:p></o:p></span></span></p><ul><li class="MsoListParagraphCxSpFirst" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Work with internal technical teams, Service Management and external stakeholders, customer and 3rd party.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Prevents the replication of Problems across multiple systems<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Lead problem management processes and initiatives.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Conduct regular reviews and audits of problem management processes.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Provide training support to junior team members.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Derive/support initiatives and projects end to end<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Collaborate with cross-functional teams to implement solutions.<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Monitor and report on problem management metrics<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Share knowledge and promote a culture of continuous improvement<o:p></o:p></span></li></ul><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"></p></p></p></p>About you<p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="color:red;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Times New RomanTimes New Roman"Times New Roman";mso-hansi-theme-font:minor-bidi;">Skill Profile:<o:p></o:p></span></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Minimum 11+ years Incident or Problem Management experience.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">CCNA certification is a must & Good Network understanding with CCNP-Routing knowledge.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">ITIL foundation is a must.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Good Analytical skills.<o:p></o:p></span></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">•</span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;mso-tab-count:1;"> </span><span style="font-family:Times New RomanTimes New Roman"Times New Roman",sans-serif;font-size:16px;16px;10.0pt;mso-ascii-theme-font:minor-bidi;mso-bidi-theme-font:minor-bidi;mso-hansi-theme-font:minor-bidi;">Good International Customer handling, organizational and Interpersonal skills.<o:p></o:p></span></p><ul><li class="MsoListParagraphCxSpFirst" style="line-height:normal;margin-bottom:0in;mso-add-space:auto;mso-list:l0 level1 lfo1;">Ability to work in a fast-paced environment.<o:p></o:p></li><li class="MsoListParagraphCxSpLast" style="mso-list:l0 level1 lfo1;">Proven experience in problem management or IT service management.<o:p></o:p></li></ul><p class="MsoNormal" style="line-height:normal;margin:0in 0in 0in .5in;"></p><p class="MsoNormal" style="line-height:normal;margin-bottom:0in;"></p></p></p></p> <p><p style='font-size:16px'><p style='font-size:16px;16px'>You bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.</p></p></p></p>What we offer<p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",serif;"><strong>Global opportunities:</strong> Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",serif;"><strong>Flexible work environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Times New RomanTimes New Roman"Times New Roman",serif;"><strong>Professional development:</strong> training programs and upskilling/re-skilling opportunities</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"></li></ul></p></p></p>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>