SME for GSF team is responsible for tech rollout for GSF business. They work with TPM, PMs, Operations, Supply Chain and Business teams to land tech programs successively. All products, tools across platforms used for operations and planning across spokes, hubs and last mile come under purview. SME traces ownership across stages of 1. Ideation (OP) and budgeting 2. Design, 3.Development, 4. Testing 5. Deployment, 6. Adoption, and 7. Post deployment support for tech/product roll out 8. RoI attainment.
Key job responsibilities
1. Define yearly intake basis GSF requirement across all miles basis OP exit performance and 3YP forecast.
2. Work with tech teams for new product design and tech enhancement for operations as customers
3. Creating roadmap of Product development and milestones for pilot and phase roll out.
4. Specific configuration and tool set up, UAT.
5. Change management
6. Operations and ACES on boarding and readiness.
7. Defining and achieving success metrics.
8. Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
9. Documentation and archiving.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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