Qualification: Minimum Graduate.
Experience: 7-8 years’ experience from Service Centre background.
Age: 32 to 36 years.
Key Role & Responsibilities:

• Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients.
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA.
• Ensure daily updation, allocation and collection OTM machines for deliveries.
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier.
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally.
• Ensure adequate manning in terms for full-time employees, PDAs etc.
• Generate and maintain MIS related to the service centre.
• Time to time trainings is conducted to BDO person deployed delivery/pickup/counter staffs.
• Ensuring compile ops process as per ISO guidelines and records maintained.
• Action the exceptions raised in audits.