Greetings from Cognizant !!

We're hiring for Senior Salesforce Functional Consultant or Consulting Manager

Experience: 15 to 25 years

Location: PAN India

JOB DESCRIPTION: A Senior CX/CRM Consultant will perform as an individual contributor/ lead a team on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects. The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management. The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.

Desired Skills:

Desired Skills:

• MBA from a renowned institute preferred with Proven quantitative, analytical, problem-solving, and conceptual thinking skills 10+ years of experience in CRM Consulting or Advisory or 15+ years of experience working in an Industry as CRM user or in front-office processes or 15 years of experience in a CRM Functional area.
• Excellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.
• CRM Domain knowledge with experience in either of the following industries Financial Services, Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods. Strong Industry experts with knowledge of CRM – User of CRM or participated in CRM implementation can also apply.
• Ability to drive consultative selling and engagements with clients.
• Strong Requirements elicitation skills – eg. Design Thinking
• Awareness of Agile methodologies.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.