Service Innovation Engineer

As a Service Innovation Engineer you have to to drive innovative solutions that enhance serviceability and performance. This role combines technical expertise, problem-solving skills, and collaboration to improve service processes and ensure compliance with regulatory standards. You will actively contribute to product development, serviceability assessments, and continuous improvement initiatives.

Your role:

• Integrates multi-disciplinary approaches and fundamental service innovation principles to develop robust solutions for technical challenges, ensuring comprehensive problem-solving strategies, working under general supervision.

  
  

• Supports to improve and secure the serviceability of released products by actively representing the service organization in the product development process.

  
  

• Helps to investigate the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability.

  
  

• Offers intricate solutions for partial technical problems by synthesizing previous experiences and insights gained from detailed feasibility studies, fostering innovative problem-solving methodologies.

  
  

• Contributes to small-scale service innovation projects, overseeing project teams and coordinating project activities to achieve desired outcomes efficiently.

  
  

• Communicates alerts to facilitate prompt service delivery for connected and entitled installed bases, enabling swift and effective alert handling and diagnostics by market roles.

  
  

• Applies advanced technical expertise and knowledge to address complex problems and challenges within the service innovation domain, leveraging insights to drive continuous improvement and innovation.

  
  

• Engages in knowledge-sharing activities and pursues continuous learning opportunities to stay abreast of emerging trends and best practices in service innovation, fostering a culture of growth and development within the team.

  
  

• Cultivates a collaborative and innovative work environment, fostering teamwork, creativity, and a proactive approach to problem-solving among colleagues to drive service innovation initiatives forward effectively.

  
  

You're the right fit if:

• Bachelor’s Degree in Engineering, Architecture, Information Systems, or Computer Science

  
  

• 4+ Years of experience in Medical Devices and the Service and support role.

  
  

• Prior experience in sustenance engineering, service support, and design change.

  
  

• Good communication and cross functional collaberation.

  
  

• Regulatory compliance and quality assurance

  
  

• Technical writing and documentation

  
  

• Test design and data analysis

  
  

• Root Cause Analysis (RCA) and continuous improvement

  
  

• Solution design and architecture

  
  

• Agile methodology and project coordination

  
  

How we work together

We believe that we are better together than apart. This is an office-based role, which means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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