Job Description Summary

Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.

Job Description

Job Description

Position Title : Specialist - Product Complaints - QOP

Location – Hyderabad
About the Role:
Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.
Key Responsibilities:
• Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
• Assist in data collection and reporting of KPIs
• Assist in continuous improvement initiatives.
• Manage ad-hoc projects assigned in area of work.
• Proactively report all deviations through timely escalations
• Implement continuous process improvement projects to enhance quality & productivity.
• Ensure that the service dashboard, order management framework & time sheet are always kept updated.
• Ensure Training on relevant procedures before taking up any GxP activities.
• Report deliverable status and continuously acquire process knowledge.

Commitment to Diversity & Inclusion: :

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Role Requirements :

Essential Requirements:
• 5-8 years of relevant experience in Quality Operations.

• Thorough understanding of Quality Management Systems.
• Able to review the market complaints investigation reports.
• Basic understanding of product manufacturing, Pharma products and lifecycle events.
• Basic understanding of Track wise.
• Basic understanding of performance KPIs.
• Basic understanding of MS Excel.
• Awareness of GXP
• Communication Skill – Fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
Graduate / Post Graduate in Pharmacy.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Skills Desired

Continuous Learning, Gmp Procedures, Managing Ambiguity, Qa (Quality Assurance), Quality Control (Qc) Testing, Quality Standards, Self-Awareness, Technical Knowledge, Technological Intelligence