MAIN PURPOSE OF ROLE

Under general direction, has duties of instructing, directing, and checking the work of other systems analysis and programming personnel.

Formulates and defines system scope and objectives for assigned projects.

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

Prepares detailed specifications from which programs will be written.

Responsible for program design, coding, testing, debugging, and documentation.

Has full technical knowledge of all phases of applications systems analysis and programming.

Has good understanding of the business or function for which application is designed.

Responsible for quality assurance review.

Responsible for directing and monitoring the work of team members.

May be responsible for project completion and user satisfaction.

MAIN RESPONSIBILITIES

Analyse customers’ technical needs and develop proposals outlining how the organisation’s products and services can meet these needs and be integrated and implemented with the customer’s existing systems and equipment.

Develop and deliver sales presentations and respond to more complex technical questions regarding the organisation’s product, system or service.

Estimate the costs, resources, time, and technical requirements of modifying, configuring, and installing the organisation’s products and services to meet customer needs.

Liaise with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed according to customer needs.

Develop and deliver training to educate customers on the features of the product or service they have purchased.

Respond to more complex customer questions and troubleshoot, investigate, and resolve technical problems that arise during or after implementation.

Coach and mentor less experienced engineers.

Check the quality of their work and help them resolve problems.

 QUALIFICATIONS

Education

Bachelors Degree (± 16 years)

Experience/Background

Minimum 4 years