Main Purpose of the Role
Leads/supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff. 
Typically without budget or hire/fire authority. 
Focuses on mentoring, coaching, and coordination. 
Responsible for designing, developing, implementing and updating electronic data systems in accordance with the needs of the organization.
Main Responsibilities

• Coordinate the design development, coding, testing, and debugging new software or significant enhancements to existing software.
• Liaise with technical staff to understand problems with software and develops specifications to resolve them.
• Activities include evaluating, scheduling and resourcing development projects, investigating user needs, writing, testing and maintaining computer programs, and preparing systems
• Deals with escalated customer complaints and develops suggestions for improvements and enhancements.
• May articipate in the development of software user manuals.