Job Summary

We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success.

Responsibilities

• Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency.
• Oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations.
• Provide technical expertise in Unix environments to support system stability and performance.
• Collaborate with cross-functional teams to align IT services with business objectives and drive innovation.
• Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction.
• Develop and implement best practices for IT service management to ensure compliance with industry standards.
• Mentor and guide junior team members to foster a culture of continuous learning and improvement.
• Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs.
• Monitor system performance and implement enhancements to improve efficiency and effectiveness.
• Ensure the security and integrity of IT systems by implementing robust security measures.
• Participate in strategic planning to align IT initiatives with organizational goals and objectives.
• Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery.
• Stay updated with emerging technologies and trends to drive innovation and maintain competitive advantage.

Qualifications

• Possess in-depth knowledge of ITIL V4 and its application in service management.
• Demonstrate proficiency in using Service Now for IT service automation and management.
• Have extensive experience with Mainframe Utilities and their role in enterprise environments.
• Show strong expertise in Unix systems and their administration.
• Experience in Asset & Wealth Management is desirable.
• Exhibit excellent problem-solving skills and the ability to work under pressure.
• Have strong communication and interpersonal skills to collaborate effectively with diverse teams.

Certifications Required

ITIL V4 Foundation Certification Service Now Certified System Administrator

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.