Job Summary

We are seeking a seasoned Technical Lead with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in CIMCII and Contact Center Advisory Services. This role involves working in a hybrid model with a focus on IT Consulting and Analytics. The position does not require travel and operates during day shifts.

Responsibilities

Lead the design and implementation of technical solutions using CIMCII to enhance contact center operations.Oversee the integration of Contact Center Advisory Services to optimize customer interactions and improve service delivery.Provide technical guidance and support to the team ensuring adherence to best practices and industry standards.Collaborate with cross-functional teams to identify and address technical challenges in IT Consulting and Analytics.Develop and maintain documentation for technical processes and solutions to ensure knowledge sharing and continuity.Analyze system performance and recommend improvements to enhance efficiency and effectiveness.Ensure the timely delivery of projects by coordinating with stakeholders and managing resources effectively.Conduct regular assessments of technical solutions to ensure alignment with business goals and objectives.Facilitate training sessions and workshops to enhance team skills and knowledge in relevant technologies.Monitor industry trends and emerging technologies to keep the company at the forefront of innovation.Implement quality assurance processes to ensure the reliability and accuracy of technical solutions.Support the development of strategic plans for technology initiatives aligning them with company objectives.Foster a culture of continuous improvement by encouraging feedback and implementing necessary changes.

Qualifications

Possess extensive experience in CIMCII and Contact Center Advisory Services demonstrating a strong technical acumen.Have a background in IT Consulting and Analytics showcasing the ability to apply domain knowledge effectively.Exhibit excellent problem-solving skills and the ability to work collaboratively in a hybrid work model.Demonstrate strong communication skills essential for coordinating with diverse teams and stakeholders.Show a commitment to staying updated with the latest industry trends and technological advancements.Display a proactive approach to identifying and addressing technical challenges in a timely manner.

Certifications Required

CIMCII Certification Contact Center Management Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.