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Assistant Housekeeping Manager  - Mӧvenpick Resort & Residences Aqaba

The position is for assisting all relevant activities in the field of Housekeeping departmant

ensures that the Hotel consistently disposes of adequate, motivated and skilled personnel at all levels with considering both cares that Housekeeping administration remains a smooth-running procedure.

ADMINISTRATION

• Organise of personnel administration
• Personnel planning of the department
• Organise and monitoring of all administrative affairs within the department

• Works in harmony with all staff and executives
• Helps EHK in the implementation of major changes in all hotel areas, to achieve organizational objectives.
• Maintains excellent relations and professionalism among all subordinate staff.
• Proper grooming always and behavior always.
• Coordinates repair and maintenance schedules of rooms.
• Ensure to take rounds of the property.
• Ensures cleanliness and hygiene standards in all hotel areas.
• Ensures adherence to company and hotel policies on all departmental employees.
• Checks and controls the availability and proper usage of supplies & material.
• Ensures maintenance and upkeep of garden areas and indoor/ outdoor plants as per international standards.
• Ensures aesthetic standards of flower arrangements in the hotel.
• Ensures daily inspection of guest rooms arrival.
• Ensures department employees are fully trained on 7 Key Issues and hospitality guarantee
• Perform as per Accor standards.

• Proper grooming always.

PERSONNEL ORGANISATION

• Attends behavioral and vocational training in own and related work areas so as to enhance skills and develop multifunctional.
• Maintains excellent relations and professionalism among all subordinate staff.
• Stays in constant contact with staff in the department, managing by example.
• Arrange appointment for the Executive Housekeeper with contractors or suppliers.
• Ensure to note down all guest requests and communicated to the concerned Floor Supervisor
• Type memos and other correspondences.
• Maintain sufficient stock of stationary, record book for the use of Housekeeping staff
• Complete attendance record and make sure everything is correct  for salary calculation on 21 of every month (all of Housekeeping employee )

GENERAL TASKS

• Establishes monthly reports according to requirements.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

Team Management

• Manage performance issues that arise within the department. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Assist with interviews, selection and recruitment of operations department team
• Identify and develop team members with potential
• Constantly monitor team members performance, attitude and degree of professionalism

• Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
• External: All guests, suppliers/partners.
• Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.