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Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and car park upon arrival and departure according to our hotel standards to ensure guest satisfaction under the control of the Bell Captain in the accomplishment of their objectives. Must assist in accomplishing obligations and goals as outlined below:

• Review and update Logbook.
• Check equipment.
• Be Smart, and well-groomed and maintain a friendly and cheerful disposition all the time.
• Oversee the day-to-day operations.
• Report regularly on what is happening to managers of the department.
• Aware of fire & first aid procedure
• Handle guest complaints and report to the manager
• Is aware of the daily hotel activities and has product knowledge of all the hotel facilities.
• To attend training classes as per schedule.
• Shows fullest cooperation and respect within the team and other departments

Driving license 

• Internal: Works in harmony with all hotel employees, applies rules and provides best service within the limit of the established job specification
• External: All guests, suppliers/partners.
• Materials: All machinery and equipment at Front Office

More detailed duties and responsibilities are listed below in the form of a checklist and are not meant to be complete.