Location: Hyderabad, Bangalore and Pune
Department: Service Management / ITSM
Apply: https://forms.office.com/r/ziSbpmg6S6

Are you passionate about IT Service Management and ready to drive excellence across enterprise operations? Cognizant is hiring for multiple roles in our Service Management Centre of Excellence. If you have experience in ITIL, ServiceNow, and a drive for continuous improvement, we want to hear from you!

1. Availability Manager

• Ensure IT services meet agreed availability targets.
• Design and implement resilience and recovery strategies.
• Requirements: 5+ years in IT operations/service management, ITIL Foundation.

2. Capacity & Performance Manager

• Forecast and optimise IT infrastructure and resource utilisation.
• Recommend upgrades and scaling actions.
• Requirements: 5+ years in IT infrastructure, ITIL Foundation.

3. Service Catalogue Manager

• Own the design and governance of the IT service catalogue.
• Coordinate lifecycle management of catalogue items.
• Requirements: 5+ years in ITSM/service portfolio, ITIL Foundation.

4. Change Manager

• Oversee planning and execution of IT changes.
• Facilitate CAB meetings and risk assessments.
• Requirements: 5+ years in ITSM/operations, ITIL Foundation.

5. Demand Manager

• Forecast and manage demand for IT services.
• Liaise between business and IT teams.
• Requirements: 5+ years in IT portfolio/demand management, ITIL Foundation.

6. Knowledge Manager

• Lead knowledge management strategy and governance.
• Oversee content quality and accessibility.
• Requirements: 5+ years in ITSM/knowledge management, ITIL Foundation.

7. Problem Manager

• Identify and resolve root causes of recurring incidents.
• Drive service stability and improvement.
• Requirements: 5+ years in IT support/operations, ITIL Foundation.

8. Reporting & Analytics Manager

• Develop and deliver ITSM performance reports and dashboards.
• Analyse service data for actionable insights.
• Requirements: 5+ years in ITSM reporting/analytics, ITIL Foundation.

9. ServiceNow Business Analyst

• Gather and translate business requirements for ServiceNow implementations.
• Support process improvement and platform governance.
• Requirements: 5+ years as Business Analyst, ServiceNow CSA.

10. Service Request Manager

• Manage lifecycle of service requests and drive fulfilment efficiency.
• Collaborate with service owners and technical teams.
• Requirements: 3+ years in ITSM/service request management, ITIL Foundation.

11. Configuration Manager (CMDB)

• Own the integrity of the Configuration Management Database.
• Lead CI discovery and lifecycle controls.
• Requirements: 7+ years in ITSM/configuration management, ITIL Foundation.

12. Incident Manager

• Manage IT incident lifecycle for rapid service restoration.
• Lead post-incident reviews and improvements.
• Requirements: 5+ years in IT operations/support, ITIL Foundation.

13. Major Incident Manager

• Lead response to high-impact incidents and coordinate resolution.
• Communicate with executives and facilitate RCA.
• Requirements: 6+ years in IT operations/service management, ITIL Foundation.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.