Job Summary

Join our team as a Subject Matter Expert in Customer Experience where you will leverage your expertise in customer service and English communication to enhance client interactions. With a hybrid work model and rotational shifts you will contribute to our Hi-Tech domain ensuring exceptional service delivery and client satisfaction.

Responsibilities

Provide expert guidance in customer service to improve client interactions and satisfaction levels.Collaborate with cross-functional teams to develop strategies that enhance customer experience.Analyze customer feedback and data to identify areas for improvement and implement solutions.Utilize your English communication skills to effectively address customer inquiries and resolve issues.Support the development and implementation of customer service training programs.Monitor industry trends in the Hi-Tech domain to ensure our services remain competitive.Assist in the creation of customer service policies and procedures that align with company goals.Engage with customers to understand their needs and provide tailored solutions.Contribute to the continuous improvement of customer service processes and systems.Ensure compliance with company standards and regulatory requirements in all customer interactions.Participate in rotational shifts to provide consistent support across different time zones.Foster a positive and collaborative work environment to enhance team performance.Drive initiatives that promote customer loyalty and retention. QualificationsDemonstrate proficiency in customer service with a minimum of 3 years of experience.Exhibit strong English communication skills to effectively engage with clients.Possess knowledge of the Hi-Tech domain which is advantageous for this role.Show adaptability to work in a hybrid model and rotational shifts.Display analytical skills to assess customer feedback and implement improvements.Have the ability to collaborate with diverse teams to achieve common goals.Maintain a customer-centric approach in all interactions.Demonstrate problem-solving skills to address and resolve customer issues.Exhibit a proactive attitude towards enhancing customer experience.Show commitment to continuous learning and development in the field.Possess organizational skills to manage multiple tasks efficiently.Demonstrate attention to detail in all aspects of customer service.Show willingness to contribute to team success and company growth.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.