About the Role 

The Soft Services Support Manager acts as the manager on duty, assuring the effective and efficient delivery of the HIA 5 star cleanliness and MOPH regulated hygiene standards, across the passenger terminal complex (PTC) 24/7, by the incumbent soft services contract

Key Accountabilities 

• Manages the deployment of the direct employed MATAR terminal standards team, across the Midfelid, by developing and implementing an appropriate audit schedule to monitor and ensure the cleanliness and hygiene standards are consistently met.
• Liaise with other operational teams across the Midfelid, by maintaining effective communication and engagement methods such as attending regular operational briefings, to ensure any operational issues related to soft services are resolved.
• Evaluate the content of Standard Operating Procedures (SOPs) and Risk Assessments created by the incumbent soft services suppliers, by conducting periodic audits and documentation reviews, to ensure the safe and effective delivery of soft services tasks are documented.
• Monitor and review the training delivered by the incumbent soft services suppliers to their operational teams, by participating in training sessions, to ensure there is adequate communication and understanding of all relevant SOPs to these teams.
• Prepare and present periodic performance reviews on the delivery of the cleanliness and hygiene standards, by analysing the data gathered through audits conducted by the terminal standards team, to identify opportunities for improvement and ensure compliance.
• Oversea the soft services cleaning and hygiene schedules with the incumbent soft services suppliers across the Midfelid, by conducting regular shift briefings with the duty supervisors, to ensure the plan to complete the relevant schedules is communicated and understood by the duty team.
• Conduct regular management inspections of the Midfeld facilities, by performing on site visual inspections of key assets and systems, and reporting any issues to the HIA Fault Reporting Centre (FRC), to support the MATAR Asset Management System (AMS) in delivering a world class asset base.
• Identify and implement opportunities to improve the efficiency and/or effectiveness of the soft services delivery in the midfeild , by deploying continuous improvement techniques, to drive cost optimisation whilst maintaining the highest standards of service.
• Perform other department duties related to his/her position as directed by the Head of the Department.
Management & Leadership
• Establish the department or teams objectives and priorities to align with and support business objectives.
• Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
• To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program's continued growth and success.
• Train and develop other employees, to ensure succession planning is in place.

• Closing Date: 2026-04-24