• Provide first-level end-user support for PCs, laptops, mobile devices, and collaboration tools
• Install, configure, and maintain PCs, mobile devices, and related IT equipment
• Manage and maintain accurate IT inventory records, including hardware and network assets
• Troubleshoot and resolve IT support tickets efficiently, ensuring high service quality
• Support Microsoft 365 tools including Outlook (O365), Teams, OneDrive, SharePoint, and video conferencing systems (MTR)
• Perform basic LAN troubleshooting and escalate complex issues when required
• Maintain and update network documentation, inventory, and diagrams
• Create and maintain clear user manuals, guides, and technical documentation
• Support system engineering activities related to network and data center operations

• Bachelor’s degree in computer science or a related field
• Solid knowledge of Microsoft 365 tools, including O365, Teams, OneDrive, and SharePoint
• Basic understanding of networking concepts
• Digitalization-driven mindset with an interest in modern IT solutions
• Strong communication and interpersonal skills
• Fluent in English (spoken and written)

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.