Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 

Reporting to Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Lead and manage the day-to-day operation of the department and ensure service standards are followed
• Address guest concerns and react quickly, logging and notifying proper departments as required
• To liaise with the Valet Supervisor in order to ensure an efficient Uniform Program that includes proper inventories, ordering and distribution of uniforms, as well as preventive maintenance program for proper upkeep of all uniforms. 
• To take full responsibility for managing linen inventories and linen quality controls, inclusive of conducting accurate quarterly linen inventories; and to ensure accurate linen distribution to guest floors and Food & Beverage outlets. 
• To keep records of linen productions and losses, and to maintain proper linen discard programs, including rag control and distribution.
• Conduct regularly scheduled departmental meetings
• Manage the departmental budget in a fiscally responsible manner
• Oversee the recruitment and training of all Laundry Colleagues
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

• Previous leadership experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• At least 10 years of quality managerial experience in commercial or hotel large-Scale laundry operations
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of occupational hazards and of necessary safety precautions
• Arabic language proficiency is preferred; knowledge of additional languages is an advantage

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