The Accounts Receivable & Collection Officer is responsible for managing customer accounts, ensuring timely billing and collection of receivables, reconciling accounts, and maintaining healthy cash flow. The role involves close coordination with the sales and operations teams to ensure accurate invoicing, prompt payment follow-ups, and proper resolution of outstanding issues related to clients in the bathroom fixtures, kitchen equipment, and surfaces business segments.

• • Prepare and issue customer invoices, delivery notes, and credit memos in accordance with company policy.
  • Monitor and manage accounts receivable aging, ensuring timely collection of outstanding amounts.
  • Conduct regular follow-ups with customers (via calls, emails, and visits) to ensure prompt payments.
  • Record and reconcile customer receipts in the accounting system accurately.
  • Investigate and resolve payment discrepancies, debit/credit note issues, and disputes with clients.
  • Coordinate with the sales and project teams to validate billing details, delivery status, and customer approvals.
  • Prepare monthly AR aging reports, collection forecasts, and DSO analysis for management review.
  • Support cash flow planning by providing regular updates on expected collections.
  • Maintain proper documentation of invoices, receipts, correspondence, and collection notes.
  • Assist in year-end audits, providing AR-related schedules and confirmations.
  • Ensure compliance with company policies, accounting standards, and applicable VAT/tax regulations.

• • Bachelor’s degree in Accounting, Finance, or related field.
  • 3–5 years of experience in Accounts Receivable and Collections, preferably in building materials, kitchen equipment, or related industries.
  • Strong knowledge of invoice processing, customer account reconciliation, and cash collection procedures.
  • Familiarity with VAT regulations and credit control policies.
  • Proficiency in accounting software (e.g., Tally, SAP, QuickBooks, or Oracle) and MS Excel.
  • Excellent communication and negotiation skills.
  • High attention to detail, accuracy, and follow-up discipline.
  • Ability to work independently and collaboratively with cross-functional teams.