Key Responsibilities:

• Contact customers to follow up on overdue invoices and outstanding balances.
• Negotiate and arrange payment plans when necessary.
• Maintain records of customer communications and payment commitments.
• Collaborate with the accounts receivable team to resolve billing or payment disputes.
• Provide regular updates and reports on collection activities and results.
• Ensure compliance with company policies and applicable laws regarding debt collection.

Qualifications & Skills:

• 3–4 years of experience in collections, customer service, or related field.
• Strong communication and negotiation skills.
• Ability to remain professional and calm in challenging conversations.
• Basic computer and data entry skills; experience with accounting systems is an asset.