You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.

Main duties:

• Respond promptly to reservation inquiries via phone, email, and internal systems
• Accurately input and manage reservations in the Property Management System
• Promote packages and special offers to enhance the guest experience
• Coordinate with the Front Office and Sales teams to ensure booking accuracy
• Handle group bookings and special requests with great attention to detail

• A UAE employment visa sponsorship.

  
  

• Complimentary meals prepared by our culinary team.

  
  

• Company-provided transportation for your convenience.

  
  

• Accommodation arranged by the company.

  
  

• Exclusive discounts at Hyatt food & beverage outlets across Dubai.

  
  

• Complimentary stays at Hyatt hotels worldwide — explore the world with us!

  
  

• Work experience as a GSO or Reservations Agent
• Strong written and verbal communication skills
• Proficiency in Opera or other Property Management Systems
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proactive approach to guest service and problem-solving