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Role Scope
• Liaise with managers to determine training needs and schedule training sessions.
• Design and execute the riders' onboarding training programs/materials.
• Conduct workshops, and training sessions for the new and current riders
• Support and mentor new riders to enhance their behavior, quality, and Knowledge
• Conduct evaluations to identify areas of improvement during the training by measuring the KPIs rate, accepted no. of order to monitor the rate of accepted orders and Compliance rate of riders in each area
• Responsible for onboarding NPS
• Maintain necessary documentation/case files and records “registration and documents validation “and provide periodic progress reports as necessary.
Skills & Qualifications needed:
• Bachelor’s degree
• Very good command of English.
• Very good presentation skills.
• Solid experience in creating material from scratch.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel),
• Strong project management skills with the ability to supervise multiple projects.
• Good interpersonal skills and communication
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
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