Submitting more applications increases your chances of landing a job.
Here’s how busy the average job seeker was last month:
Opportunities viewed
Applications submitted
Keep exploring and applying to maximize your chances!
Looking for employers with a proven track record of hiring women?
Click here to explore opportunities now!You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for
Would You Be Likely to Participate?
If selected, we will contact you via email with further instructions and details about your participation.
You will receive a $7 payout for answering the survey.
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request)in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1.Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
2.Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3.Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4.Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5.Ensure high service quality during inbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6.Apply the sales techniques during the inbound calls for eligible customers / productswhile abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7.Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.
Qualifications & Experience
§Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
§0 – 1 years of experience
Skills
§Excellent command of English and Arabic languages
§Proficient user of MS Office
§Reliable, energetic and cooperative
Excellent communication skills
You'll no longer be considered for this role and your application will be removed from the employer's inbox.