JOB PURPOSE

To develop and manage relationships with E-commerce merchants and attract NTB clients in order to maximize the E-commerce portfolio while maintaining excellent service quality standards.

Description

Business Development

1. Attract New to bank E-commerce merchants to increase revenues & market share

2. Manage the relationship with E-commerce clients , maximize customer penetration while providing high level of services that meet the customers’ needs in order to ensure business growth , customer satisfaction while achieving the team set targets

3. Cross-sell the banks’ products to increase penetration ratio per customer to maximize bottom line profitability & increase share of wallet

4. Sell all E-Commerce features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable

5. Present E-commerce features to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share report any changes in merchants’ business models to the Supervisor and the Team Head in order to amend the service provided accordingly while ensuring closing deals with optimum pricing model

6. Handle merchant’s complaints to ensure effective closure of complaints within the set TAT to maintain customer satisfaction and ensure high standard service provision

Policies, Processes and Procedures

7. Follow all relevant department policies, processes, and standards operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

8. Follow up the day to day operations related to own jobs in the business banking department to ensure continuity of work

Compliance

9. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential"

Qualifications & Experience

• Bachelor’s degree of Commerce, Business Administration, Economics or of related field

• Technical knowledge in the following fields: E-Commerce platforms, online payments, web-design

• Minimum of 0-2 years of experience in same / similar position

Skills

• Good Command of English & Arabic Languages

• Excellent Computer skills

• Excellent Communication skills

• Service Oriented

• Selling skills

• Negotiation skills"