<p><strong>Publication date:</strong> Dec 02, 2025, 12:00AM</p>Orange Business is here!<p style="margin: 0px;"><iframe src="//www.youtube.com/embed/wKOvRVIoi0s?controls=0" width="560" height="314" allowfullscreen="allowfullscreen"></iframe></p>About us<p style='font-size:16px'>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>About the role<p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Resolve service incidents by troubleshooting & solving reported faults.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Perform service changes by assessing risk and implementing reported change requests.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Monitor & validate alarms coming from intrusion sensors and identify real and false alarms.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Escalate technically major security events & incidents to security senior engineers to empower it with better technical skills and more investigation.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Perform routine actions to help manage and optimize IPS security policies.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Perform solution releases by authorizing & validating changes, upgrades, updates, patches and migrations as well as implementing it.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, & release processes.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;">Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:"Aptos",sans-serif;font-size:12.0pt;line-height:115%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-bidi;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;">Mentor newcomers and security associate as well as SOC 1 and provide them with guidance</span></li></ul></p>About you<p><p class="MsoNormal">Educational Qualifications:<o:p></o:p></p><ul><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">B.Sc. degree in Computer Science, communications or electronics engineering<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">Certification at any of the following domains:<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">CCNA security certified.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;">CISSP is a plus<o:p></o:p></li></ul><p class="MsoNormal">Professional Requirements:<o:p></o:p></p><ul><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">At least 3 years of professional experience<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">At least 2 years of IT/Network security technical experience<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,<o:p></o:p></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;">and defense techniques.<o:p></o:p></li></ul><p class="MsoNormal">Very good understanding of network security technologies:<o:p></o:p></p><ul><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Firewalls: CheckPoint & Fortinet and Palo Alto mainly other technologies are also acceptable<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Load Balancers: F5 BIGIP mainly<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Intrusion Detection & Prevention and EDR/XDR.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, … etc.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Excellent understanding of IT & networking (routing, switching) & network security concepts & technologies.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Analytical Troubleshooting experience – Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Excellent interpersonal and customer facing skills.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Strong problem solving, analytical thinking and troubleshooting skills.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Excellent phone manner and business communication skills.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Good understanding of ITIL incident & change management processes.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3;tab-stops:list .5in;">Fluent English (reading and writing)<o:p></o:p></li></ul><p></p></p> <p></p>What we offer<p><p style=font-size:16px><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world. <br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working). <br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities. <br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange. <br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events. <br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards. </p></p>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>