Job Requisition ID: 172549 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

نظرة عامة على الدور:

يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.

Overview Of The Role:

The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards

ما الذي ستقوم به:

• استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.

  
  

• شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.

  
  

• تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.

  
  

• التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.

  
  

• الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.

  
  

• التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.

  
  

• التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.

  
  

• التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.

  
  

• إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.

  
  

• الالتزام بجميع إجراءات الطوارئ.

  
  

• الحفاظ على بيئة آمنة للأطفال داخل المنطقة.

  
  

What You Will Do:

• Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.

  
  

• Explain Smaland admission policy in a friendly and professional manner.

  
  

• Entertain children with agreed activities based on the Commercial Calendar.

  
  

• Ensure the safety of children is the main priority while they are in Smaland.

  
  

• Make announcements and page parents if there is any issue with children in the playroom area.

  
  

• Handle routine customer complaints promptly and courteously.

  
  

• Rotate and work at the Information desk to greet customers and address all incoming inquiries.

  
  

• Ensure all system and emergency procedures are adhered to as per policy/procedure.

  
  

• Brief the Duty Manager on complaints that require management assistance.

  
  

• Adhere to all emergency procedures.

  
  

• Maintain a safe environment for children within the area.

  
  

ما ستحتاجه

• مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.

  
  

• مؤهل الإسعافات الأولية.

  
  

• خبرة لا تقل عن سنتين في دور مشابه.

  
  

What You Will Need:

• Local qualification in Child Care as per relevant country.

  
  

• First Aid qualification.

  
  

• Minimum of 2 years' experience in a similar role.

  
  

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.