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SUPERVISOR, EDW & BI OPERATIONS SUPPORT

30+ days ago 2026/04/15
Other Business Support Services
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Job description

<p><strong>Publication date:</strong> Sep 14, 2025, 3:40PM</p><p><strong>Purpose of the job</strong></p> <p>Ensure the delivery of the DWH required developments towards the agreed scope in a timely manner within the allocated human and money resources and according to the standard quality measures as per the Orange development and project management methodology.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Duties and responsibilities</strong></p> <ul><li>Provide support for all production environments like data platforms ETL, Teradata and datalake clusters. </li></ul> <ul><li>Provide monitoring and application support for ETL jobs , business object and Qlikview and datalake tools</li></ul> <ul><li> Monitor, analyze and resolve data platform/application related issues.</li></ul> <ul><li>Diagnose, prioritize and escalate and follow up on any out of line production issues and show stoppers.</li></ul> <ul><li>Resolve all incidents, service requests within SLA targets. </li></ul> <ul><li>Willing to work on-call, on-site & multiple sites and shifts in a 24 X 7 environment.</li></ul> <ul><li>Ensure loading jobs on all platforms finalize as per the SLA. </li></ul> <ul><li>Be the first responders; regularly communicate the status of the critical operational flows and/or any issues through appropriate communication channel.</li></ul> <ul><li>Handle any new deployment and rollback actions. </li></ul> <ul><li>Monitor Platform performance and advise if any enhancement needed. </li></ul> <ul><li>Ensure integrity, consistency and security across all DWH development components (ETL, BI and Dashboard). </li></ul> <ul><li>Apply the defined project management methodology, processes and procedures </li></ul> <ul><li>Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones.</li></ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Job specification</strong></p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Education</strong></p> <p><strong></strong><span style="font-size: 1em;">B.Sc. Computer Engineering or equivalent</span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Experience</strong></p> <ol> <li>At least 4 years of experience in information systems and systems analysis </li> <li>Experience in telecommunications business solutions is an asset </li> <li>Experience in DWH development and support.</li> </ol> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><strong>Skills and Abilities</strong></p> <ul> <li>Fluent English and Arabic is a must. </li> <li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent projects and tasks. </li> <li>Flexibility in dealing with people with diverse working styles. </li> <li>Ability to work under pressure ad restricted time lines. </li> <li>Strong information systems background. </li> <li>Database design/modeling experience (relational/dimensional modeling experience) is an asset. </li> <li>Data Warehousing background.</li> </ul><p style="font-family:'Helvetica Neue', sans-serif; font-size:20px !important; font-weight:bold!important; margin:0;"> Only your skills matter </p> <p style="font-family:'Helvetica Neue', sans-serif; font-size:16px!important; font-weight:normal !important; margin-top:8px;"> Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have. </p>


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