RESPONSIBILITIES
1) Generate Sales
a) Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
b) Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
c) Actively implement sales promotions and follow the sales plan
2) Deliver Excellent Customer Service
a) Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
b) Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
c) Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
3) Use of Space and Department Presentation
a) Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
b) Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
c) Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
4) Merchandises Management
a) Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
b) Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
c) Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
d) Drives stock accuracy to deliver business availability targets
5) Drive In-store Operational Efficiency
a) Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
b) Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
c) Drives productivity and ensures efficient ways of working in the department
6) People Management
a) Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
b) Deliver the performance review process and provide regular feedback to team
c) Identify and develop talent through effective development planning and training
d) Communicate effectively and engage team throughout the department and the company
Others
7) All other responsibilities as assigned by line manager and/or Management

QUALIFICATIONS, EXPERIENCE & SKILLS
• 5+ years work experience in Retail industry with supervisory and management experience
• Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs