DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

• Key contributor for Customer’s Current State process & System understanding.
• First point of Contact for Customer and operation Responsible for Day to day KPI tracking and escalate major issues to Customer / Operations with action plan to correct same
• To support Program/Contract Manager to provide correct and quick information needed for key decision making related to operation
• Develop Training material & plan for Operations and Quality
• Key member for Project deployment as per Roadmap
• Single point contact for audits and follow-up for External Ensure smooth operation to meet all agreed process with clients
• Continuous improvements ( WH infrastructure and Process etc )
• Develop a tracking mechanism for measuring periodical performances of overall operations and services which can be effectively used to identify & rectify gaps within the process.
• Develop initiatives that will ensure value addition in terms of process, productivity in a cost effective manner.
• Customer Reviews, Escalation management, Billing, Payments, Customer Meets

• Successful implementation of new projects with budget cost.
• 100% Timely & Accurate information flow to internal & external customer.
• Daily/Weekly/ Monthly reviews
• Escalation Management. 

Experience: Minimum 5 years experience with multiple reporting applications; experience handling large-sized customers; SPL knowledge preferred; customer relationship and management experience.

Qualification: Graduate or Post Graduate from a reputed institute.

Skills and Competencies:

• Strong analytical skills.
• Proficiency in reporting applications.
• Excellent communication and stakeholder management skills.
• Ability to identify trends and implement service enhancements.
• Knowledge of logistics and supply chain management.