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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Manager – Strategic Operations

Position Overview

The Assistant Manager – Strategic Operations plays a key role in supporting the overall functioning of workplace and facility operations while contributing to data-backed decision-making, compliance management, and project execution. This position offers exposure across facility management, operational governance, and PMO activities. The individual will work closely with workplace teams, service partners, and business stakeholders to ensure seamless operations, adherence to regulatory standards, and effective delivery of improvement projects.

Key Responsibilities

Facility Management Operations

In this role, the Assistant Manager will support daily workplace operations by coordinating service delivery, managing vendor interactions, and contributing to space planning and workplace experience initiatives. The individual will assist in implementing operational workflows, SOPs, and facility standards to ensure efficiency and consistency across services. Responsibilities include managing access, coordinating scheduling requirements, monitoring vendor service levels, and supporting initiatives that enhance space utilization and workplace optimization. The role requires a structured approach to problem-solving and a high level of ownership in maintaining operational excellence.

Compliance Auditing & Quality Assurance

The individual will support the organization’s compliance framework by conducting routine safety, regulatory, and contractual audits across facilities. This includes maintaining audit checklists, tracking compliance dashboards, and documenting findings to ensure alignment with internal policies and external regulations. The Assistant Manager will coordinate corrective actions, support external and internal audit teams with necessary documentation, and help ensure that workplace operations meet required standards and contractual obligations.

Project Management & PMO Support

The role contributes to the planning and execution of workplace improvement projects, facility upgrades, and operational initiatives. The Assistant Manager will support project tracking, maintain documentation, and monitor timelines to ensure projects stay aligned with scope and expectations. The individual will assist in preparing governance updates, coordinating with cross-functional teams and vendors, and supporting budget monitoring and milestone tracking. This exposure enables a strong foundation in project management principles, stakeholder coordination, and structured execution.

Required Qualifications

- MBA or Master’s degree in Management
- Internship experience in facility management, operations, analytics, corporate real real estate, or project environments
- Strong analytical skills with proficiency in Excel and PowerPoint
- Ability to understand operational workflows and contribute to process improvement

Core Competencies

- Strong communication and stakeholder management skills
- Detail-oriented, structured, and process-driven approach
- Ability to manage multiple tasks in a fast-paced environment
- Problem-solving mindset with adaptability and willingness to learn

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.