Company Overview
Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's greatest shopping experience – a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon.
Role Responsibilities
The scope and main responsibilities of the role will include:
· Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
· Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
· Participating in the coordination of vendors’ journey with Amazon, contributing to set expectations and facilitating discussion using a preset agenda.
· Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner.
· Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively.
· You will support projects with future EU rollout/constraints in mind.
· Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause.
· Serve as an innovative center of excellence, working on catalogue pilots and testing new initiatives.
· Providing value-added recommendations to enhance systems and programs.
· Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action.
· Communicating and collaborating effectively with EU peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team.
· Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.
- 2+ years of program or project management experience
- Experience using data to influence business decisions
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Knowledge of basic and systematic approaches to manage projects/programs
- Experience back office operations, escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.