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We are seeking a highly organized and customer-focused Banquet Manager to join our team in Mumbai, India. As a key member of our hospitality team, you will be responsible for overseeing all aspects of banquet operations, ensuring exceptional service delivery, and creating memorable experiences for our guests.

• Lead and manage the banquet team, providing guidance, training, and performance evaluations
• Coordinate with Sales & Events, Culinary, and other departments to plan and execute flawless events
• Conduct daily team briefings to communicate event details and guest requirements
• Ensure proper setup and execution of events according to Banquet Event Orders and client specifications
• Maintain high standards of food and beverage service, hygiene, and safety
• Manage inventory and equipment, ensuring adequate supplies for smooth operations
• Develop and implement strategies to optimize banquet operations and control costs
• Handle guest feedback and complaints promptly and professionally
• Collaborate with the culinary team to create innovative menu offerings
• Stay updated on industry trends and implement best practices in banquet service
• Foster a positive work environment that promotes teamwork and excellence

• Diploma in Hospitality Management or Food & Beverage Management preferred
• Minimum of 2 years of experience in a similar banquet management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Proven ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in English; ability to speak other languages is a plus
• Working knowledge of MS Office suite (Excel, Word, PowerPoint)
• Familiarity with local cuisine and cultural preferences in Mumbai
• Flexibility to work evenings, weekends, and holidays as required
• Detail-oriented with a strong focus on customer satisfaction
• Knowledge of food and beverage service standards and best practices
• Ability to make quick decisions and solve problems efficiently
• Experience with event planning and execution