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Business Descriptors

 The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group’s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. He needs to process good analytical skills & understanding of FEMA /IFSCA guidelines & its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.

 The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make reference to his / her superior with regards to decisions beyond his / her discretion. Also policy matters need to be referred to the VP- REMS Operations, Head - GPS Operations and / or GPS product team as appropriate

Principal Responsibilities  as Credit Services Manager

• Deliver exceptional service to both internal and external customers while safeguarding the bank's interests.
• Review security documents and recommend changes to HUB limits based on documentation completion, ensuring compliance with pre-disbursal comments.
• Oversee security creation and perfection.
• Track CARM approval comments and conditions, following up with the business on due dates.
• Monitor credit limits effectively.
• Drive automation initiatives and conduct thorough testing.
• Ensure adherence to agreed SLAs, improve turnaround times, enhance straight-through processing (STP), and reduce costs and error rates.
• Maintain compliance with regulatory and internal guidelines, implementing process changes as necessary.
• Support the timely and accurate preparation of internal and external MI/reporting.
• Ensure proper housekeeping practices are followed.

Qualifications

• This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are:
• FEMA / IFSCA knowledge (Preferably FEDAI certified)
• People and Stakeholders Management
• Strong Communication and decision-making ability
• Thinking and Problem-solving skills
• Customer Drive   

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.