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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Manager - Soft Services

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as 

detailed in the scope of works section of the contract and will report to Hub Lead.  

In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements. 

The FM will provide operational leadership and ensure the account objectives are met in the 

region. The role will have functional accountability for an assigned number of the Client Sites 

and the jobholder is responsible for all aspects of client and tenant satisfaction. 

The FM is responsible for working directly with the local client to ensure a thorough 

understanding of their objectives and the implementation of acceptable property-specific 

operating strategies that achieve these required standards. Once developed the FM must 

oversee the implementation of all approved initiatives and programs, by managing and 

coordinating the efforts of the FM team (e.g. service providers, contractors, and building 

employees) to achieve the goals 

• Assist Hub lead in service delivery in accordance with client KPIs and SLA 

  
  

• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems  

  
  

• Ensuring an adequate supply of materials and services for the proper operation of the buildings 

  
  

• Coordinate with the Business Units on smooth operations 

  
  

• Manage a program of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld 

  
  

• 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations. 

  
  

• Cross functional coordination 

  
  

• Innovation towards workplace excellence 

  
  

• Create amazing User experience at the workplace and by creating user friendly processes. 

  
  

• Manage the Ticket Management tool for the respective site and reach the KPI goals. 

  
  

• Have a varied and creative thought process on various services and supplies for the users and site operations. 

  
  

• Assist in space planning for the site and have knowledge on the site ops. 

  
  

• Customer needs to be the priority factor and empathy towards the services is highly required. 

  
  

• Work hand in hand with inter and intra functional teams for smooth transactions. 

  
  

• Inspect facilities and equipment to determine extent of service and equipment required. 

  
  

Recommend, justify, develop and coordinate with the Client team, projects that enhance 

the value of the office buildings. 

•  Arrange for maintenance, upkeep, or reconditioning of facilities as specified in the 

  
  

operating procedures, the management plan and/or management services agreement. 

• Act as primary contact for assigned site’s contractors and vendors. 

  
  

Risk Management

• Ensure full compliance with all local and governmental regulations and legislations 

  
  

• Assist Hub lead and city technical lead in ensuring site risk management programs including audits are implemented and maintained 

  
  

• Adhere to escalation and incident reporting procedures  

  
  

People Management/ Engagement

• Ensure high staff morale, trust and work ethics 

  
  

• Coordinate with the Hub lead - on the implementation of FM Procedures and train FM staff 

  
  

• Ensure an environment that supports teamwork, co-operation and performance excellence within team 

  
  

Client/Stakeholder Management 

• Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service 

  
  

• Build and develop effective client / stakeholder relationships across multiple levels of the organization 

  
  

• Provide a cooperative environment with client and customers, ensuring  high levels of engagement 

  
  

• Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service  

  
  

• Proactively understand the customers/ employees needs and act on them before being requested 

  
  

Finance Management

• Preparation of site operational budget for the financial year 

  
  

• Forecast of monthly & quarterly expenses 

  
  

• Adherence to the budget forecast and spend. 

  
  

• Approvals in the JLL Finance tools. 

  
  

• Invoice management. 

  
  

Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget 

  
  

• Approvals of PO’s 

  
  

• Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices 

  
  

Other Key Activities

• Developing interesting & fun user engagement activities 

  
  

• Cross site audit 

  
  

• Overall control of site ops for a 24/7 site 

  
  

• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems  

  
  

Compliance with service provision as detailed in the contract. 

Compliance with the Health and Safety responsibilities. 

High Customer Satisfaction rating as measured in regular surveys. 

Compliance with Best Practice documentation. 

Pursue continuous improvement 

Prepare and collate IFM reporting as required and on a timely basis. 

Prepare and collate Finance report as required and on a timely basis. 

Prepare, track vendor cost as required for reporting. 

Assist in track and prepare of budgets for approval. 

Provide monthly services report to client. 

• Bachelor’s degree or equivalent work experience in Facilities Management with 

management/technical emphasis. 

• Minimum of 5 years industry experience required either in the corporate environment, facilities /hospitality or relevant field. 

Provide an effective contribution to the team’s delivery. 

Contributes via regular feedback, to the overall performance of the delivery team. 

Works towards individual targets, monitor and manages individual performance. 

Proactive and self-starter 

Team player 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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