Job title:
Factory Order Management Specialist

Your role:
Job Responsibilities:
• Confirms delivery dates of orders to internal customers with meticulous attention to detail, ensuring seamless alignment with supply planning objectives and adherence to customer requirements.
• Prioritizes and executes order backlog for assigned Key Markets, proactively employing efficient strategies to expedite order processing and meet customer demands.
• Reviews system configurations, initiate changes, and process upgrade orders, collaborating closely with international Key Markets to address and resolve any order-related challenges or discrepancies.
• Validates sales orders, conducting thorough verification of all relevant information to ensure accuracy, completeness, and compliance with established standards and procedures.
• Ensures execution of straightforward backorders with the Factory, ensuring seamless coordination to fulfill customer requirements promptly and maintain satisfaction levels at a high standard.
• Provides guidance to Sales and Service teams, addressing inquiries, resolving issues, and facilitating smooth order transactions, thereby ensuring optimal customer service throughout the sales process.
• Contributes to cross-departmental collaboration with Marketing, Config Management, Service Engineering, and Order Managers to implement configuration changes and enhancements as needed.
• Guides the timely execution of SAP transactions for order handling, maintaining up-to-date and accurate data in the SAP order book to facilitate efficient order management and tracking.
 

You're the right fit if:
Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.
Minimum required Experience:
Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.