Job Description Summary

Location: Hyderabad
#LI-Hybrid
Job Title: Group Head – Strategic Support
The GSOC Strategic Support team is responsible for delivering high-impact security communications, incident management, and executive support across the organisation. You’ll report directly to the Head, GSOC, and work closely with cross-functional partners to ensure robust governance and privacy-by-design in all operations.

Job Description

Major accountabilities:

• Lead expert-level Everbridge configuration, optimisation, templates, workflows, and analytics under approved governance.
• Oversee advisory communications, incident messaging, SOS/lone-worker processes, travel enablement, and event/meeting security workflows.
• Direct discreet support for executives, VIPs, high-risk travellers, and sensitive locations.
• Integrate aviation security considerations and emergency protocols into relevant GSOC operations.
• Manage secure communications for sensitive projects and support business continuity communication plans, drills, and readiness.
• Build capability in senior analysts through structured training, coaching, audits, and knowledge-base maintenance.
• Enforce governance standards across documentation, workflows, access, and change management.
• Coordinate with IT, Legal/Compliance, HR, Risk, Business Continuity, and vendors; publish periodic dashboards and operational updates.

​

Minimum Requirements:

• Bachelor’s degree required.
• Minimum 15 years of experience in security operations, crisis communication, aviation security, or platform-led incident management.
• Demonstrated expert-level execution in Everbridge (Org Admin capability or equivalent).
• Experience in executive/VIP support, sensitive-site operations, travel security, event/meeting security, and emergency communications.
• Experience with aviation security protocols and aviation emergency response.
• Experience in intelligence gathering, OSINT monitoring, and early-warning assessments.
• Veterans from police or military backgrounds encouraged; corporate experience preferred.
• Strong written and verbal communication skills; ability to brief senior leaders with clarity.

​

Languages :

• English.

Skills Desired

Communication Skills, Corporate Governance, Corporate Security, Diversity & Inclusion, Emergency Response, Internet Protocol (IP), Life Insurance, Proactivity, Productivity, Public Affairs, Qa (Quality Assurance), Return on Investment (ROI), Training Programs