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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of COO Risk and Controls Management.

Role Purpose:

We are currently seeking an individual to lead the FS&GEC (Finance, Sustainability and Group External Communications) COO (Chief Operating Officer) Risk and Controls Management team, which is responsible for supporting Finance FS&GEC by covering Audit, Workforce Enablement, TPRO/BIRO (Third Party Risk Oversight / Business Information Risk Oversight), Regulatory Compliance and other on the global scale. The role-holder will also be responsible for the day-to-day engagement with FS&GEC leadership team members and their COOs, acting as a primary and/or escalation point of contact.

Principal Responsibilities:

The role-holder has the overall responsibility for the effective leadership and management of the FS&GEC COO Risk and Controls team across Gurgaon, Hyderabad, Chennai and Bangalore, the delivery of activities of the team and the interaction with senior stakeholders – FS&GEC leadership team members, their COOs, FS&GEC COO and CAO (Chief Administration Officer). Activities are divided into the below areas:

• The Audit team, responsible for the engagement with HSBC’s external auditors. Manage coordination, engagement with external auditors (statutory and non-statutory) and internal stakeholders, support GAC (Group Audit Committee) papers.
• The TPRO/BIRO team, which oversees third party and information risk management, owns procedures and controls inc. EUCs ((End User Computing), executes Global and GSC (Global Service Centre) TPRO/BIRO responsibilities in addition to Regulatory compliance and Segregation of Duties.
• The Workforce Enablement team which oversees Risk Culture, Snapshot, skills assessments, support COOs to embed people related initiatives, strengthens learning & development across FS&GEC, applies People Risk and Controls, write RCMM (Risk and Controls Management Meeting) papers.

The role holder will need to: 

• Manage, lead and inspire the team and enable their activities.
• Evolve the team and its organisational design in alignment with the function’s strategic direction.
• Act as a key point of contact for senior stakeholders in FS&GEC; effectively manage key relationships with senior stakeholders, including FS&GEC leadership team members, their COOs, FS&GEC COO, CAO and others.
• Represent FS&GEC COO in local and global governance forums, as appropriate.
• Analyse and review processes, identifying automation and simplification opportunities and drive continuous improvement agenda.
• End to end process ownership for the FS&GEC COO Risk and Controls Management activities.

We encourage diverse profiles to apply for this role to create an inclusive workplace. We believe that a good working environment values the individual and group differences within its work force. It enables us to embrace the diversity of backgrounds and perspectives of the employees, which in turn increases their talent, innovation, creativity and contributions.

Business, Customers and Stakeholders:

• Effectively manage key relationships with senior stakeholders, including Finance Exco members, Finance COOs, CAO and others.
• Demonstrate a robust understanding of all key internal and external stakeholders and their individual requirements.
• Demonstrate effective relationship management with stakeholders at all levels.
• Continuously engage and support stakeholders on evolving business and functional requirements.
• Establish an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism.
• Engage with stakeholders through fact-based conversations, building strong relationships and providing challenge, where appropriate.
• Anticipate and address issues and concerns from stakeholders, resolve them in an effective manner.

Leadership & Teamwork:

• Demonstrate leadership, including the provision of guidance, coaching and timely feedback to improve effectiveness.
• Support the retention of key talent, and the attracting and developing new talent and skills.
• Engage with leads and colleagues across all functions and entities to promote consistency and teamwork.
• Develop and understand existing processes and systems / data flows and the target end-state.
• Design and enable training on transformation – with a particular focus on developing commercial acumen and business partnering capabilities.
• Provide an escalation point for the resolution of issues and support the management of workloads to meet business critical deadlines.

Requirements:

• Strategic mindset and experience in leadership positions managing complex requirements from senior stakeholders.
• Experience of operating in senior governance forums, handling auditors.
• Experience and understanding of Global Finance function.
• ­Strong written and oral communication skills; ability to communicate the team’s agenda in a simple manner to a global audience.
• Strong capability in risk management and assessment, execution and monitoring of global controls.
• Experience in writing high quality governance papers and presenting to senior leadership.
• Proven track record of driving re-engineering, process synergies and technology-based solutions.
• Ability to work under pressure, report to tight deadlines and deal effectively with issues as they arise.
• Effective team player, very collaborative, communicates status and issues on a regular basis.
• Ability to effectively manage the competing views and opinions of multiple senior stakeholders and ensure timely delivery.
• Strong people skills and a high degree of motivation and commitment.
• Experience in designing, implementing and validating the effectiveness of process controls.
• Commercial mindset with strong execution and problem-solving skills.
• Ability to develop effective working relationships with stakeholders of different seniority and geographical location.
• Ability to work in a dynamic environment and adapt to frequent and multiple changes.
• Ability to deal with and analyse unstructured problems and queries and to question and challenge existing procedures.

You’ll achieve more when you join HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC EDP (Inda) Private LTD***