JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

TITLE

 Helpdesk Executive

BUSINESS UNIT

IFM

REPORTING TO

Facility Manager

DIRECT REPORT POSITIONS

None

POSITION GOALS

• Process Management from inception to call completion of all service requests
• Capturing information on consistent manner
• Allows for complete analysis & request tracking
• Compliant with the clients name policies & procedures
• Determines service responsibility
• Carrying Customer satisfaction survey
• Guaranteed single point of contact for client name staff & contractors

DUTIES & RESPONSIBILITIES

• Efficiently handling Helpdesk Calls
• Act as the first point of contact for service request calls & requisitions through data and voice support
• Ensure each  request is recorded properly & promptly
• Efficiently coordinating with team of technician and FM staff for timely completion of calls
• Maintaining conference/ meeting room booking
• Follow up of the each  work request issued to ensure its closure
• Provide feedback to the requester on the status of  their request
• Monitor the performance of contractors to whom a request has been issued   
• Notify the senior facilities manager / client on site at the time of all Emergency calls
• Provide a detailed summary status of calls in a daily / Weekly and monthly  basis
• Provide general assistance to other facilities functions (e.g. Stationery) as required
• Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
• Coordinate hotel bookings in emergency
• Single Point Of Contact for Sodexo issuance and requests

KEY PERFORMANCE MEASURES

• Ensure each and every calls are completed in given period (SLA/TAT)
• Respond to mails at timely manner.
• To be able to work independently.
• Completion of all assigned work on time and accurately

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.