Job description
Job Description
Role Purpose
The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required.
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Knowledge, Skills and Abilities:
- BA/BS Degree (or equivalent) with at least 5 years of work experience
- Ability to build effective relationships at all levels of the organization and maintain a high level of customer service at all times
- Proven successful troubleshooting background, e.g. service desk, field/desktop support
- Detective-like curiosity regarding systemic problems in the digital enterprise
- Proven ability to identify issues, seek resolutions, and advocate for process improvements
- Technical documentation and presentation experience required
- Ability to conduct meetings, document actions and follow up with all parties involved
- Excellent written/verbal communication, organization, presentation, and project management skills
- Experience delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.)
- Ability to troubleshoot & analyse software
- Ability to demonstrate (through the use of analytics) value to the support team and/or client
- Willingness to learn and adapt in a fast-paced environment
- Ability to work individually and within a highly collaborative team setting
- Previous experience with enterprise level top-tier technical support desirable
- Previous experience with Systems Integrators desirable
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Technical Skills and Knowledge:- Professional certifications in technology like Microsoft, Citrix, and VMware such as MCP, MCSE, MCT, CCA, CCEA, VCP, VCAP, and VCI desirable
- Experience of transformational outsourcing and understanding of the principles and challenges involved
- Broad understanding of ICT technologies covering many of the following:
- Desktop technologies and solutions
- Windows Server Technologies
- Virtualization Technologies and Techniques such as server-based computing and desktop virtualization.
- End user support tools/techniques
- Understanding of relational databases is a plus, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
- SQL query skills are familiarity is desirable
- Scripting and PowerShell familiarity is desirable
Personal Attributes
- Act with integrity
- Articulate
- Active listener
- Attention to detail
- Team player
- Persuasiveness
- Problem solving
- Technical curiosity
This job post has been translated by AI and may contain minor differences or errors.
